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Articles on:
Instant Messaging
Discuss in real time with your teams, wherever you are!
How to send a message in a group or to a person?
Click on the desired group or person and enter your message directly at the bottom of your screen. Then press the « » key. 💬
Some readers
How do I share a document in the messaging?
You have several possibilities to share a document in your mailbox : Click on the « Trombone » symbol in the message bar. In the right column « Shared documents », click on the « Add files » icon. You have the choice between « **Import a file from the computer **» or « Create a new document» in collaborative editing (text, spreadsheet, presentation). You
Some readers
How to identify a user in a message?
To identify a particular user You can tag a particular user by entering @ followed by the first letters of the user's first name in the space dedicated to sending messages. A list of users matching the entry will be displayed: once selected, the user receives a notification when the message is sent. ![](https://storage.crisp.chat/users/helpdesk/website/6de7535cefa
Some readers
How to delete a sent message?
Move your mouse over the message you want to delete, then click the « » and « ». When you are an administrator, you can manage the time for deleting messages from the administration panel: go to your profile at the top left of yo
Some readers
How do I edit a sent message?
Roll your mouse over the message you wish to make changes to, click « » then « Save ». When you are an administrator, you can manage how long it takes to modify messages from the administration panel: go to your profile at the top left of your interface, click on « Administration », on the « Settings » tab, then « **Instant Messaging Setti
Some readers
How do I post a reaction to a message?
Pass your mouse over the message and click on « ». You then have the choice between several emojis on which you just have to click to share them. 👍
Some readers
Is it possible to reply to a specific message?
You can reply to a particular message by hovering your mouse over it and clicking « ». A tab will appear on your side menu so you can write your reply and send it. 📝 ![](https://storage.crisp.chat/users/helpdesk/website/6de7535cefada000/thread-3_1wdkeq2.
Some readers
Can I disable GIFs in the messaging system?
You can choose not to make the use of GIFs possible within your company. To do so, you must have an administrator account. The option will be accessible from the administration panel: go to your profile at the top left of the interface, then click on « », on the « Settings » tab, then « Instant Messaging Settings ». ![](https://medi
Some readers
Can I create a survey?
This option is available in both groups and direct messages. To do so, click on the poll symbol in the writing area. You can allow multiple responses and choose whether or not to anonymize responses.
Some readers
How do I send emojis in the messaging system?
Check the list of emojis offered by pressing the in the message bar, then select the one you want to include in your message. 😀
Some readers
What is the purpose of favorite messages?
Favourite messages allow you to select and find them whenever you need them in the right side menu. This saves you having to scroll up the threads or search for them. You can save a message in your favorites with the « Star » symbol that appears when you have your cursor over the message in question. ⭐
Some readers
How do I mark a message as unread?
You can mark a direct message or a group message as "unread". Simply click on the three-dot button and choose "mark this message as unread". This will create a new notification that you can view later.
Few readers
How do I send GIFs in the mailbox?
View the list of available GIFs by pressing the in the message bar. Search for the desired GIF and then select the one you want to send to your collaborators.
Some readers
How does the guest messaging work?
Guests can discuss with the collaborators present in the discussion groups in which they have been integrated. However, unlike users and administrators, guests do not have access to direct messaging. It is therefore possible that a guest may not be able to talk with all the members of the space if they are not present in their discussion group. 👥
Some readers
Can I disable activity messages in workgroups?
You must be an administrator to access this feature. You can activate or deactivate the activity messages of the modules (Knowledge, Projects, Agendas, Documents) that are displayed in the work groups. 💬 This setting applies to all group members. To do so, click on the symbol « Settings » in the upper right corner of your workgroup, then on « Notifications » and « **Modu
Some readers
How do I export messages from a group?
Administrators can now export messages from a particular group. 💬 To do this, go to the drop-down menu at the top left of your interface and click on « Administration ». Click « Groups » and the « ... » symbol in the « Actions » column for the group, then select « Export ». 