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Audio & Video calls
Go from text to speech with your teammates thanks to video calls.
-How to launch an audio, video or webinar call in a workgroup or in a direct message?
These different types of calls allow you to communicate with internal and external members of your workspace. 📞 To initiate a videoconference, audio call or webinar, go to the group or person you wish to reach. Then, click on the « Phone » symbol located in the upper right corner of your interface: you will then have the choice between these three options. ![Audio, video an
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How do I send a video call link to people outside my workspace?
After launching the video call, click the « » icon. Then copy the link and share it to the people you want. You can also secure the video call by setting a password. 🔐 Link to the video call.
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-How to activate or deactivate my webcam?
During your video call, click the « » symbol to turn it on or off. 🎥 Turn the camera on or off
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-How to activate or deactivate my microphone?
During your video call, click on the « Microphone » symbol to enable or disable it. 🎤 Once you have turned it off, you can also press the « Space » key on your keyboard to speak. Turn the microphone on or off
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How many people can join a call?
The number of participants in a video call you have. The Standard, Premium and Enterprise offers allow you respectively to bring together 5, 20 and a custom number of participants.
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-How to insert a videoconference link in an event?
When you create an event, you have the possibility to insert a videoconference link. This way, the invited persons will be able to click on it and join it directly via the invitation they receive. ✉️ Two possibilities are available to you: you can insert a personalized link (i.e. your own), or generate one. ![](https://storage.crisp.chat/users/helpdesk/website/6de7535c
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-How do I open and close the chat during a call?
During a call, you can chat with your callers using . To do this, click on the symbol « Message » at the bottom left of your screen. The chat will appear and you will be able to chat and send emojis to your collaborators. 💬 Open and close the chat
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-How to mute the participants of the call?
You can mute all participants, i.e., mute their microphones, by clicking on the symbol « » at the bottom right of your screen, then click on « Mute everyone ». 🤫 Mute participants.
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-How do I share my screen during a videoconference?
To share your screen during a video conference, click on the « Share your screen » symbol located at the bottom left of your screen. 💻 Share the screen If you have difficulties to share your screen on the MacOS desktop application, you have to check that Atolia is present in « **
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-How to "raise" or "lower" the hand during a call?
You can « » or « lower » your hand during a call to let your callers know that you would like to speak. To do this, click on the « Hand » symbol at the bottom left of your screen. ✋ Raise or lower your hand
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How do I launch a video call from the mobile app?
To create a video call from your smartphone, go to the group or conversation with the person you want to call and then click on the ${color}[#000000](drop-down menu (three dots)) in the top right corner of the application. 📱
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-How do I adjust the video quality of my call?
You can adjust the video quality of your call by clicking on the « » symbol at the bottom right of your screen, then click « Adjust Video Quality ». 🎥 Adjust the video quality
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-How do I activate the mosaic view of an audio or video call?
During an audio or video call, you can enable or disable the participant thumbnail view. To do so, click the « » symbol at the bottom right of your screen.
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-How to display the call in full screen?
To display the call in full screen, click on the symbol « » at the bottom right of your screen, then click on « Display in full screen ». Display call in full screen.
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-What are the recommended equipment and connection?
For an optimal use, we advise you to your browsers and to have a computer or a phone somewhat recent. For a better comfort, we recommend a headset as well as a microphone and a good internet connection of fiber optic type. 👌
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-How to change peripherals settings (camera, microphone, audio output)?
You can change the settings of the various devices by clicking on the « » symbol at the bottom right of your screen, then on « Parameters ». Device Settings
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-How do I set my nickname for the call?
You can choose your nickname by clicking on the symbol « » at the bottom right of your screen, on « Parameters », then in the tab « Profile ». 👤 Define my nickname
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-How to change the language of the call interface?
To change the language, click on the « More Actions » symbol at the bottom right of your screen, on « Parameters », then on the « More » tab. Choose the language
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-I encounter slowdowns or cuts, what can I do?
In order to mitigate the slowdowns or outages very often linked to a bad connection, are available to you : Cut your camera to reduce the flow of data in transit Turn off your microphone if you don't need to speak Exit and return to the call Check your Internet connection ****
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-How do I create a videoconference from the mobile application?
To create a videoconference from your cell phone, navigate to the group or conversation with the person you want to contact and then click on the ${color}[#000000](drop-down menu (three dots)) in the top right corner of your interface. 📱
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-How to display the statistics of the interlocutor?
During the call, you can see the speaking time of each of your interlocutors. To do this, click on the symbol « » at the bottom right of your screen, then click on « Statistics of the caller ».⏱ Statistics of the interlocutor.
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-How can I join a videoconference from the mobile application?
To join a video call, go into the group or the conversation with the person concerned. A new message with a call will be displayed: just click on « ».📱
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-Other possibilities for the call moderator
As the call moderator, you have the option of having all callers start the call in silent or non-video mode. You can also choose to have everyone follow you. To do this, click on the symbol « » at the bottom right of your screen, on « Settings », then on the « More » tab. 