• German
• English
• Spanish
• French
• Italian
• Dutch
• Portuguese

Go to website

• -How to launch an audio, video or webinar call in a workgroup or in a direct message?

  These different types of calls allow you to communicate with internal and external members of your workspace. 📞 To initiate a videoconference, audio call or webinar, go to the group or person you wish to reach. Then, click on the « Phone » symbol located in the upper right corner of your interface: you will then have the choice between these three options. ![Audio, video anSome readers

• -How to use the interactive board during the call?

  The interactive whiteboard serves as a visual support for your meetings with your employees or customers. It integrates several tools : texts, geometrical shapes and colored pencils. You can cancel the last annotation or delete all of them. You have several slides at your disposal in order to organize your presentation in an efficient way. You can zoom your table orFew readers

• -How do I activate or deactivate my webcam?

  During your video call, click on the Camera symbol at the bottom of your screen to activate or deactivate it. 🎥Few readers

• -How do I activate or deactivate my microphone?

  During your video call, click on the Microphone symbol at the bottom of your screen to activate or deactivate it. 🎤Few readers

• -How do I open and close the chat during a call?

  During a call, you can chat with your interlocutors thanks to the chat . To do so, click on Public Discussion at the top left of your screen. The chat will appear and you will be able to chat and send emojis to your collaborators. 💬 You can also start a private chat with the pFew readers

• -How do I change status during a call?

  You have the possibility to add a status during your call to let your callers know your mood or your opinion on what was said. To do this, click on your name on the left side of your screen, on Set a status and then on the desired mode. To remove the selected status, simply click on your name and then on Delete status . ![](https://storage.crisp.chat/users/helpdesk/webFew readers

• -How do I raise my hand during a call?

  You can at any time Raising your hand during a call to indicate to your callers that you would like to speak. To do this, click on your name on the left side of your screen, on Set status and then on Hand up .Few readers

• How many people can join a call?

  The number of participants in a video call you have. The Standard, Premium and Enterprise offers allow you respectively to bring together 5, 20 and a custom number of participants.Some readers

• -How to insert a videoconference link in an event?

  When you create an event, you have the possibility to insert a videoconference link. This way, the invited persons will be able to click on it and join it directly via the invitation they receive. ✉️ Two possibilities are available to you: you can insert a personalized link (i.e. your own), or generate one. ![](https://storage.crisp.chat/users/helpdesk/website/6de7535cSome readers

• -How do I send a videoconference link to people outside my space?

  When you arrive on the audio or video call, a welcome message is displayed with the videoconference link to invite your external collaborators to your workspace. Simply copy the link and send it to the people you want.Few readers

• -How to restrict the use of certain features by call participants?

  During the call, you have the possibility to Lock or Unlock certain options of the callers. To do this, go to the Settings symbol next to the Users section on the left side of your screen and click on Lock viewers . ![](https://storage.crisp.chat/usersFew readers

• -How do I define a presenter during the call?

  If you are the moderator of the call, you can designate a presenter by clicking on their name on the left side of your screen and then clicking Set as presenter .Few readers

• -How do I remove a user during the call?

  You can remove a user by clicking on his name on the left side of your screen and then on Remove User .Few readers

• -How to display the call in full screen?

  To display the call in full screen, click on the 3 dots symbol in the top right corner of your screen, then on Full screen .Few readers

• -How do I share my screen during a videoconference?

  To share your screen during a videoconference, click on the Share your screen symbol located at the bottom center of your screen. 💻 If you have difficulties to share your screen on the MacOS desktop application, you have to check that Atolia is present in **Settings > SecurityFew readers

• -How to share an external presentation during the call?

  To share an external presentation with your callers during the call, click on the + symbol at the bottom left of your screen and then click on Load presentation .Few readers

• -How do I create a survey during the call?

  To create a poll, click on the symbol + at the bottom left of your screen and then on Start a poll . Then choose the survey modalities.Few readers

• -How do I mute the participants of the call?

  You can mute the participants, i.e. mute their microphone by clicking on the Settings symbol next to Users on the left side of your screen. You then have the choice between Mute everyone and Mute all users except the presenter . 🤫Few readers

• How do I launch a video call from the mobile app?

  To create a video call from your smartphone, go to the group or conversation with the person you want to call and then click on the ${color}[#000000](drop-down menu (three dots)) in the top right corner of the application. 📱Some readers

• -How to change the language of the call interface?

  To change the language, click on the symbol of the 3 small dots in the top right corner of your screen, on Open settings, then on the Application language tab.Few readers

• -How to change the settings of peripherals (camera, microphone, audio output)?

  You can change the settings of the different peripherals by clicking on the Micro symbol at the top of your tab. You also have the possibility to change your camera settings (device and quality) by double-clicking with your mouse on the Camera symbol. ![](https://storage.crisp.chat/Few readers

• -How to export the usernames of the users participating in the call?

  You can export the usernames of the users participating in your call by clicking on the Settings symbol next to the Users part on the left side of your screen and then on Save usernames .Few readers

• -How do I share an external video during the call?

  You can share an external video during the call by clicking on the + symbol and then on Share external video. All you have to do is enter the URL of the video.Few readers

• -How to delete the status of callers during the call?

  You can delete the status of your callers by clicking on the Settings symbol next to the Users section on the left side of your screen and then on Delete all status icons .Few readers

• -Other possibilities during the call

  As a call moderator, you have the ability to enable chat audio or popup alerts, audio or popup alerts for a new participant and change the font size. To do this, click on the 3 dots at the top right of your screen and then click on Open settings . You also have the ability toFew readers

• -What are the recommended equipment and connection?

  For an optimal use, we advise you to your browsers and to have a computer or a phone somewhat recent. For a better comfort, we recommend a headset as well as a microphone and a good internet connection of fiber optic type. 👌Very popular

• -How do I create a videoconference from the mobile application?

  To create a videoconference from your cell phone, navigate to the group or conversation with the person you want to contact and then click on the ${color}[#000000](drop-down menu (three dots)) in the top right corner of your interface. 📱Some readers

• -I encounter slowdowns or cuts, what can I do?

  In order to mitigate the slowdowns or outages very often linked to a bad connection, are available to you : Cut your camera to reduce the flow of data in transit Turn off your microphone if you don't need to speak Exit and return to the call Check your Internet connectionSome readers

• -How can I join a videoconference from the mobile application?

  To join a video call, go into the group or the conversation with the person concerned. A new message with a call will be displayed: just click on « ».📱Some readers

• -Which browsers are compatible with videoconferencing?

  Video conferencing is available on supporting WebRTC technology. This is notably the case for Microsoft Edge, Google Chrome and Mozilla Firefox. However, please make sure to update your browser: a version that is too old will prevent your video calls from working properly. ![](https://storage.crisp.chat/users/helpdesk/website/6de7535Some readers