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• -Is the solution secure? What measures do you implement?

  At Atolia, the . 🔐 Thus, as a French company, Atolia is not subject to the American Cloud Act: customer data remains confidential and in compliance with the RGPD. All customer data is encrypted, both in transit and when stored on our infrastructure. Users can also opt for an on-premise installationSome readers

• -Is the data encrypted?

  Your data is encrypted in transit to its storage point using the TLS (Encryption At Rest) protocol. The servers of our Outscale host located in France are also encrypted for maximum protection in case of physical attack. In order to ensure full protection of your data, only certain members of our team are authorized to access these environments and databases in a secureSome readers

• -Where is my data hosted?

  Your data is hosted in France, on (a subsidiary of Dassault Systèmes) servers, certified ISO 27001, ISO 27017, ISO 27018 and SecNumCloud.Some readers

• -Is it possible to recover my data ?

  Yes, this is possible by going to your profile at the top left of your interface, then clicking on « » and on the button « Request an archive » in the tab « Your Atolia data ». After manual validation by our teams you will receive by e-mail a ZIP file containing the export of your data in CSV format, as well as your documents. ![](https:Some readers

• -Are my data analyzed or resold?

  Atolia's business model is based on paid subscriptions and not on data resale. At no time are they shared with commercial partners of any kind. Only statistics are sent back to our teams for internal commercial purposes (level of storage used, retention on the application etc.) in order to verify that the subscriptions subscribed to are in line with your uses. ![](https://sSome readers

• -Is the information on the Atolia platform public?

  No, Atolia's information is . Your first name, last name and email address are only visible to users registered in your team. Sensitive information such as your payment information is encrypted by our payment provider Stripe, itself PCI-DSI certified. Discover our full security policy at the following address: https://www.atolia.com/fr/securSome readers

• -Is it possible to view your privacy policy?

  Our is available on our site at this address : https://www.atolia.com/fr/politique-de-confidentialite/Some readers

• -Where can I find the General Conditions of Use and Sales?

  You can find our on Atolia's website: https://www.atolia.com/fr/conditions-generales-utilisation/ and https://www.atolia.com/fr/conditions-generales-de-vente/ ![](https://storage.crisp.chat/users/helpdesk/website/6de7535cefaSome readers

• -What happens to my data when I don't renew my offer or I'm in default of payment?

  Your data is automatically kept for . In addition, you will receive several e-mail warnings to export them before they are permanently deleted.Some readers

• -Is it possible to synchronize an enterprise directory?

  We offer synchronization with your directory through the , from 150 users. Discuss with our team via the online support accessible directly from your Atolia space. 💬 To do this, go to your profile at the top left of your interface. Click on « Chat with us » in the drop-down menu. A tab will appear and you will be able to write to us!Some readers