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Create your own Internal Wiki within your workspace!
-Here is our video tutorial about the Knowledge section 📚
Check out our tutorial on how to use 📚 with the following video :
-How to create a page?
The module is sort of your internal « Wikipedia ». It can contain all kinds of documents such as: processes, documentation, presentations, newsletters but also FAQs. 📝 To create a knowledge page, go to the module « Knowledge », fill in the page name and click on « Create a page ». !(https://storage.crisp.chat/users/helpdesk/websit
-How to delete a page?
To delete a knowledge page, move your mouse over the page, a « » symbol will appear. Simply click on it and confirm the archiving. 🗑️
-How to delete items in a knowledge page?
You can delete content from your knowledge page. To do so, navigate to the content you want to delete and click on the « ****» symbol. 🗑️ Delete content
-What types of content can be added to the page?
In a knowledge page, you can add text, images, videos and attachments. 📎 To do so, click on the content of your choice on the right side of the knowledge page. Types of contents
-How to organize and move page items?
You can rearrange the items on the knowledge page by « up » or « down » the item you want to move. To do this, click on the « Arrow » symbol next to the item and drag it to the location of your choice. Move content](https://storage.crisp.chat/users/helpdesk/website/6de7535cefada000/deplacer-contenu-connaissances_11oy6tj.png) [Move content](https://storage.crisp.chat/users/h
-Is there real time on the page editing?
No, the pages are not edited in real time. It is therefore advisable to edit it in turn with your collaborators. ⏱
-What is the difference between pages and the online document editor?
Pages are not editable by standard users, they are available in read-only mode (ideal for documentation, processes, FAQs etc.). 👀 Conversely, the « Collaborative Editing » feature allows teams to share, edit in real time and save documents in Text (.txt), Spreadsheet (.xlsx), and Presentation (.pptx). !(https://storage.crisp.chat/users/helpdesk/website/6de7535cefada00
-Is it possible to share a page with people not on Atolia yet?
This feature is not yet available but our team is working on it. We'll let you know when it's online! 🛠️
-How to upload content to a page?
You can upload content from your knowledge page. To do so, navigate to the content you want to download and click on « **** ». Download Content
-How to add new collaborators to my page?
To add new collaborators to a knowledge page, click on the relevant page. Select « » from the « Collaborators » part of the side menu and enter the collaborator's first or last name. This will then be displayed in the « Shared pages » section of your collaborators. 👥 [Add new collaborators](https://storage.crisp.chat/users/helpdesk
-How to edit a knowledge page?
You can edit a knowledge page at any time if you are the author or if the author has added you as a contributor. 🖍️ Just click on the page concerned and the editing system will allow you to format your page as you wish. To edit a text, simply click on the symbol « Edit » of the block in question. !(https://storage.crisp.chat/users/helpdesk/website/6de7535cefada0
-How to see the number of page views?
You can see how many times your page has been viewed next to the « » symbol in the « Knowledge » module. 👀
-How to share pages with one or more workgroup(s)?
To share a knowledge page with one or more workgroup(s), click on the relevant page. Select « » from the « Shared Groups » part of the side menu and specify the name of the group you want to share the page with. Don't forget to publish the page so that it can be seen by other users.__ 👥 [Share with one or more working group(s)](https://st
-How to change the cover picture of my page?
To change the cover image of your page, click on the knowledge page in question and the image will appear at the bottom right of your interface. Click on the current cover image, select another image and click « ». 🖼️
-How to see the pages shared with me?
You can consult the knowledge pages that are shared with you at any time. To do this, go to the module « » on the left of your interface and then to « ». Shared pages
-How to edit content in a knowledge page?
You can modify a content of your knowledge page. To do so, go to the content you want to modify and click on the symbol « **** ». 🖍️ Modify a content
-How to see the number of "like" on a page?
You can see how many « I like » got your page next to the symbol « » in the module « Knowledge ». ❤️ Number of « I like »](https://storage.crisp.chat/users/helpdesk/website/6de7535cefada000/capture-decran-2020-10-07-a-17_68u2nm.png)