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Find here the invoicing process and all related information.
-How do I view my invoices?
We send invoices to our users by e-mail every month. 📧 You can also consult them on your Atolia platform: go to your profile at the top left of your interface, click on « Administration » then on « Invoice history ». !(https://storage.crisp.chat/users/helpdesk/website/6de7535cefada0
-Which payment methods are accepted?
The direct debit is the fastest and most efficient method to pay for Atolia's Premium or Enterprise membership, but we also accept bank cards and bank transfers.
-How do annual and monthly billing work?
For monthly and annual payments, you must enter either or a bank card. For annual plans: you are debited at the beginning of the 1 year period according to the number of annual users you have chosen. If users are added during the year, the invoice will be settled on the anniversary date of your subscription. For monthly plans
-What is the difference between a guest and a user?
The and **administrators **of the workspace are paying members. You can add as many users and administrators to your Atolia workspace as you wish. 👥 The guests are free members of an Atolia space. The number of guests present in your space depends on the offer to which you have subscribed. The Standard, Premium and Enterprise offers allow you to
What happens if users join after my subscription to an offer?
For subscriptions: if users are added during the year, the invoice will be regulated on the next billing cycle. For monthly subscriptions: if users are added during the month, the invoice will be adjusted the next month.
How do I cancel my subscription?
If you want to cancel your Atolia subscription, go to « », then « Payment information » and click on « Delete ». This will avoid the next billing cycle and switch your workspace to the free plan. !(https://storage.crisp.chat/users/he
-How do I change my billing information?
You have the possibility to modify your billing information via the platform. Go to your profile at the top left of your interface, select « », then « Payment Information » and click on « Change My Information ».
-How can I change my payment information?
If you wish to change your payment information, go to « », then « Payment Information » and click « Change ».