Billing | Helpdesk - Atolia

How do annual and monthly billing work?
For monthly and annual payments, you must enter either or a bank card. For annual plans: you are debited at the beginning of the 1 year period according to the number of annual users you have chosen. If users are added during the year, the invoice will be settled on the anniversary date of your subscription. For monthly plansSome readers
How do I view my invoices?
We send invoices to our users by e-mail every month. 📧 You can also consult them on your Atolia platform: go to your profile at the top left of your interface, click on « Administration » then on « Invoice history ». ![](https://storage.crisp.chat/users/helpdesk/website/6de7535cefadaSome readers
How do I manage the number of seats available on my workspace?
You can manage the number of seats available in your workspace at any time. 👥 If your maximum number of users has been reached and you wish to add new collaborators, you can increase the number of seats in your workspace. There are two possibilities to do this: Go to the " Users " tab of your administration panel. Click on " + Add a user ", fill in the requested inSome readers
Which payment methods are accepted?
The IBAN direct debit is the fastest and most efficient method, but we also accept bank cards and bank transfers.Some readers
What is the difference between a guest and a user?
Workspace users and administrators are paying members. You can add as many users and administrators to your Atolia space as you like. 👥Some readers
How do I cancel my subscription?
If you want to cancel the renewal of your Atolia subscription, go to "Administration", then "Payment information" and remove the payment method.Some readers
What happens if users join after my subscription to an offer?
For subscriptions: if users are added during the year, the invoice will be regulated on the next billing cycle. For monthly subscriptions: if users are added during the month, the invoice will be adjusted the next month.Some readers
How can I change my payment information?
If you wish to change your payment information, go to « », then « Payment Information » and click « Change ».Some readers
How do I change my billing information?
You have the ability to change your billing information via the platform. Go to your profile at the top left of your interface, select Administration, then Billing Information and click on Change My Information.Some readers
Why is my invoice not visible in the administration panel ?
If you cannot find your invoice in the admin panel, it is because the IBAN is being debited and the invoice will only be generated at the end.Few readers